Responsibilities :

• Accepting incoming calls and consulting our clients in French language.
• Requesting information and documents from clients by phone and email in French language.
• Inputting orders into our French customer service software programs.
• Issuing quotations / price offers for our French-speaking clients.
• Writing and responding in French language to emails from clients.
• Ensuring that documents received from clients are complete and accurate.

Minimum Qualifications :

• Bachelor’s Degree, ideally from a French-speaking country or in French language.
• Previous experience as a customer service agent, a freight forwarding and logistics services clerk or in customs brokerage.
• Fluent in French (Mandatory).
• Fluent in English.
• Fluent in German (Preffered).
• Minimum 1 year in Customer Service.
• Minimum 1 year in Logistics.

Application Question(s):

• Would it be acceptable for you to work from Monday until Friday, from 12 noon until 8:30 p.m.?
• What is your expected gross salary for this job per month?
• What level of French-skills do you have (A1, A2, B1, B2, C1, C2)?

Expected Start Date : 30 November 2024 (example, can change)

Working hours :

• 40 hours/week
• Monday – Friday
• From 12:00 PM – 9:00 PM (WIB)